From our boutique to your destination, every order travels with tracking and insurance.
01Italy · Complimentary Express deliveryThe order is processed within 2–4 business days. Once dispatched, delivery takes place within the following 24–48 business hours.
02Europe and worldwide · Insured UPS deliveryEurope 3–6 business days; USA 7–10; rest of the world 7–12. Any applicable cost is calculated at checkout.
03Tracking and protectionEvery shipment is insured against theft or damage and includes complete tracking.
SunglassUp Returns
Returns & Exchanges
Changing your mind is part of the choice. A complimentary return may be requested within 14 days of delivery.
01Product conditionEyewear must be unworn and undamaged, with its security seal intact and all original packaging, accessories and documents.
02Request and returnEmail servizio.clienti@sunglassup.it with your order number and item. The prepaid label is issued within 72 business hours.
03Inspection and refundAfter warehouse delivery, inspection and processing may take up to 15 days; refunds use the original payment method.
The SunglassUp Ritual
SunglassUp Packaging
SunglassUp Gift Packaging is offered by the Maison and can be added directly from your Shopping Bag before checkout.
01A SunglassUp gestureGift Packaging is offered by SunglassUp and prepared for orders to which the service has been added.
02Add it from your Shopping BagAfter adding your items, select “Add” in the Gift Packaging section of your Shopping Bag before proceeding to checkout.
03The Maison touchEyewear includes the packaging and accessories provided by the Maison, which may vary according to the style and collection.
SunglassUp Client Services
Client Services
Dedicated assistance before and after your purchase, from selecting a style to support with your order.
01Online consultationChat and WhatsApp are available Monday to Friday, 9:00–13:00 and 14:00–18:00 CET.