Absolutely! Our website is essentially an online sunglasses catalog. You can browse a wide selection of brands and styles, search by frames, specific shapes, and more. We're constantly updated with the latest trends and collections to always offer you the latest arrivals. Also, be sure to subscribe to our mailing list (you'll find the form at the bottom of this page) to receive our special promotional emails and exclusive offers.

For online purchases, SunglassUp is proud to accept the following:

Accepted Payment Methods:

• MasterCard
• Master
• Visa
• American Express
• PayPal
• Klarna
• SunglassUp Gift Cards
• UnionPay
• Apple Pay
• Google Pay

Payment Methods Not Accepted:

We do not accept:

• Cash
• Personal checks
• Postal money orders
• Cash on Delivery (COD)

You will be charged for your order as soon as you confirm it on our website during the checkout process. This means that your payment will be processed immediately after you enter your payment information and confirm your order. You will receive an email notification as soon as your order has been confirmed. Be sure to check your email inbox for updates on the status of your order.

We're pleased to offer several payment options through Klarna to make your shopping more convenient. You can choose between "Pay Now," which allows you to pay immediately by credit or debit card, or "Pay in 3," which splits the payment into three installments, without interest or additional fees. Klarna also offers the flexibility of "Pay Later," which allows you to receive your items first and pay later within 30 days of delivery. Choose the Klarna payment option that best suits your needs during checkout on our website.

PayPal® is a highly secure way to send payments online. You can choose to pay using your PayPal® account balance, a credit card, a debit card, or a bank account. To make a purchase with PayPal®, simply select PayPal® during checkout on the SunglassUp.it website and choose your payment method. Your funds are transferred instantly and securely.

PayPal® is committed to protecting the privacy of its users. Its leading fraud prevention team is constantly developing cutting-edge technologies to keep your money and information safe. When you use PayPal® to send money, recipients will never see your bank account or credit card numbers.

If you have any other questions about PayPal® or payment methods, please don't hesitate to contact us. We're here to help!

For a quick answer, visit the PayPal® Help Center, a helpful resource developed by the PayPal® customer service team. The Help Center contains a vast database of information. Simply type your question in the search box to receive a comprehensive answer.

If you can't find the information you need in the Help Center, PayPal® customer service representatives are available to assist you. You can contact them via live chat, email, or phone:

Customer Service: 800 975 345

• Monday to Friday: 9:00 am to 7:30 pm
• Saturday: 10:00 am to 6:30 pm

If you have any other questions about PayPal® or need assistance, please feel free to contact PayPal® Customer Service.

Sales tax depends on your location. It is applied to your order on SunglassUp.it in accordance with state and local tax regulations. The appropriate tax charges will be calculated and displayed during the checkout process, after you enter your shipping address. This ensures accuracy and transparency in sales tax calculations.

If you have any other questions about sales tax or any other questions, please don't hesitate to contact us. We're here to help!

To redeem a promotional code or coupon, you can enter the code during the checkout process in the appropriate section.

Absolutely! Once your order ships from our fulfillment center, you'll receive a confirmation email with your tracking number. You can use this tracking number to track your delivery.

You can visit www.ups.com and enter your tracking number to check the status of your UPS delivery.

Tracking your order status allows you to follow the progress of your shipment and get an accurate estimated delivery date. If you have any questions or need assistance tracking your order, please don't hesitate to contact our customer service.

If you have any further questions or concerns, we're here to help!

Your order number will appear on the final checkout page after confirming your purchase. You will also receive a confirmation email containing your order number. This number allows you to easily identify your order and track its shipping status.

Alternatively, if you have an account on SunglassUp.it, you can log in and view your order history. Here you'll find all the details of your past orders, including order numbers.

If you need further assistance or have questions regarding your order number, please don't hesitate to contact our customer service. We're here to help!

For purchases made in Italy, delivery time is 1-3 business days.

• In-Store Pickup: Orders can be picked up the same day in most cases, or please allow 2 business days for delivery if the item needs to be picked up from our warehouse. If you need more information or have any other questions, please don't hesitate to ask!

To change or cancel a recently placed order, please contact us as soon as possible by calling +39 081 5993099 , available from 9:00 am to 7:00 pm (CET). We will do our best to accommodate your request. However, please note that our system is designed to process orders quickly. Customers are given one hour to cancel their orders after confirmation, but after this time, we cannot guarantee that it will be possible to cancel or change the order once it has entered the shipping process.

If you need assistance canceling or changing your order, please contact us as soon as possible and we will do our best to assist you.

If you have any further questions or need more information, please don't hesitate to contact us. We're here to help!

Yes, if the order cancellation is not due to a service issue on our part, there will be a €10 administrative fee. Please contact us as soon as possible if you wish to cancel your order.

If you have any further questions or need assistance, please don't hesitate to contact us. We're here to help!

We offer free Express shipping on all orders placed in Italy. Express delivery guarantees receipt of your order within one business day if placed before 10:00 a.m., and is only available in Italy and on selected items. Items not eligible for next-day delivery will have a waiting period of 4-5 business days.

Shipments to Europe generally take 3-6 business days, while for the United States the estimated time is 7-10 business days. For the rest of the world, delivery can take 7-12 business days. All international shipments are insured and
are carried out via the UPS carrier.

You can choose free collection at the SunglassUp store. Items in stock can be collected within 2 days.
Items marked "Pick up today" are available during business hours, while those currently in stock require a processing time of 4 business days. If items are out of stock in-store, they will be shipped free of charge to your desired address.

To collect your purchase in-store, simply add the item to your shopping bag, leave a note with your order such as "Pick up in store," and proceed to checkout by entering all the required information.

If you need assistance, please do not hesitate to contact us.

SunglassUp offers the possibility to pre-order exclusive styles before
that are available in boutiques. The estimated shipping date will be communicated at the time of purchase, and orders can be cancelled before shipping for an immediate refund or exchange for another style.

If the package is damaged upon delivery, we will
We recommend accepting it with reservations and contacting us immediately. You can contact our customer service and provide details of the damage. We will resolve the issue as soon as possible, providing a refund or replacement depending on the situation.

If you need to change your shipping address after placing your order, please contact us as soon as possible. We'll do our best to update your shipping information before your package is handed over to the carrier. Please note that our processing time is fairly fast, so we recommend contacting us within 2 hours of placing your order to ensure we can change your address.

Yes, for international shipments to Europe, the United States, and the rest of the world, shipping costs will be calculated at checkout. All prices on SunglassUp.it include taxes and customs duties, so what you see is what you pay.

Orders will be held in-store for up to one week for pickup, including weekends. It's important to check store hours and pick up your order within this timeframe. If you don't pick up your order within a week, it will be shipped to the address specified during checkout.

If you receive an incorrect or damaged item, please contact us immediately to arrange a return for a refund or replacement. We'll ask you to provide details about the problem and may require the damaged item to be returned for further evaluation.

If you do not receive your order within the estimated delivery period, we will
We recommend contacting our customer service. We will do our best to assist you.
best to resolve any shipping issues and
Track your package to ensure timely delivery.

If for any reason you are not satisfied with your purchase, you can return the product free of charge within 14 days of receipt, provided it has not been worn, damaged or the seal has not been
security is still intact.

Please note: We cannot issue refunds or exchanges for used, altered, or missing warranty seal products.

To initiate the return process, send a request to servizio.clienti@sunglassup.it , indicating the order number and the products to be returned. We will send you a prepaid shipping label within 48 hours. Be sure to include the complete item, including all accessories and documentation.
In the original packaging, carefully reseal the package and attach the prepaid shipping label to the outside. Finally, take the return to a UPS drop-off location.

Returned products without original packaging or documentation will be automatically rejected and returned to the sender. Please make sure
return the product in the same condition in which it was received
to get a refund or replacement.

Once we receive your return, we'll verify that the product complies with the terms and conditions of sale. If everything is in order, we'll process your refund or exchange. Please note that the process may take up to 15 business days from the time the return is shipped to our warehouse in Italy.

Purchases made between December 1st and December 25th can be returned by January 15th.

Contact our Customer Service immediately within 14 days of receiving your shipment. Send an email to customerservice@sunglassup.it , attaching clear photographs of the problem and specifying whether you would like a replacement or refund.

Keeping your sunglasses clean will help keep them and you looking their best, but when it comes to premium sunglasses, especially with their high-quality lenses, it's essential to treat them with care. Improper care can cause scratches or fogging on the lenses, leading to eye discomfort.

The best practice for cleaning sunglasses is to use a lens cleaning cloth along with a liquid cleaner specifically designed for eyeglass lenses, or a pre-moistened lens cloth. Additionally, an occasional visit to our SunglassUp boutique for a free cleaning and adjustment can keep your glasses performing at their best.

To avoid damage, avoid cleaning your sunglasses with paper towels or clothing, as they can leave scratches and dust on the lenses. Also, avoid using household detergents or soaps, as some can gradually damage the lens coatings. Glass cleaners are particularly corrosive and are not suitable for sunglass lens materials.

While damage may not be immediately visible, it can become apparent over time.

If you need your sunglasses adjusted, don't hesitate to contact us. We're here to ensure your sunglasses offer maximum comfort and performance.

To ensure complete customer satisfaction, both in the choice of glasses and the service we provide, at SunglassUp we are committed to providing assistance in finding the exact size for your glasses. Please consult our Size Guide for more detailed information on how to find the perfect fit for your sunglasses.

To protect your sunglasses when you're not using them, store them in the hard case provided with your purchase. Avoid leaving them in direct sunlight or storing them with the lenses facing down to avoid scratches.

SunglassUp gift cards are the perfect way to give the gift of freedom of choice. They can be redeemed both online on our website and in our physical stores. Once purchased, the e-gift card is sent to the email address provided during checkout.

The eGift Card can be used both at our physical store and on our website during checkout. If you need assistance, please don't hesitate to contact us.

Yes, you can check the available balance on your e-gift card by logging into your personal area if you have an account, or by contacting our customer service by sending an email to info@sunglassup.it .

If your purchase total exceeds the available balance on your eGift Card, you will be asked at checkout to cover the difference with another accepted payment method.

Yes, the SunglassUp e-gift card expires after 12 consecutive months of inactivity. Please use it within this period to avoid losing any remaining balance.

Gift cards are non-returnable and cannot be exchanged for cash.